MVA Bilingual Call Center Representative (Customer Agent I)

Salary

$36,185.00 - $57,195.00 Annually

Location

Allegany County

Job Type

Full Time

Job Number

4863-MVA-Bilingual-4/24

Department

Motor Vehicle Administration

Opening Date

04/18/2024

Closing Date

5/1/2024 11:59 PM Eastern

• Description

• Benefits

• Questions

Description

MVA Bilingual Call Center Representative (Customer Agent I)

OPEN RECRUITMENT

This is an interview and hire position

All candidates will be invited to interview based on the date the application is received. Applications may be on file for 12 months from the date received. Duplicate applications will not be considered.

This is a job and area specific recruitment to fill vacancies at our MVA Cumberland Call Center

This list of eligible candidates will be utilized to fill vacancies only at the MVA Cumberland Call Center, which may offer State Temporary and Part-Time positions.

The Motor Vehicle Administration (MVA) is seeking dynamic, progressive candidates with a focus on delivering premier customer service with innovative ideas and solutions for the position of Bilingual Call Center Representative (Customer Agent I).

This position will respond to customers in English and Spanish via phone and email inquiries regarding a variety of topics such as titling and registering vehicles, licensing, and monitoring drivers, issuing identification cards, licensing, and regulating vehicle related services.

Responsibilities include, but are not limited to:

• Advising customers, either verbally or in writing information or procedure required for title, tag, or registration

• Responding to customers inquiries from the public, branch offices, license agents, courts, attorney’s, insurance companies resulting from visits to the branch office

• Accessing databases and software programs to obtain information and enter information

• Providing accurate answers concerning various MDOT MVA divisions

• Completing and printing of correspondence and forms such as Request for Lien letter (VR-56), Application for Substitute Plates Stickers (VR-9), Return Title/SIF Request

• Informing customers of various documents needed to process title and tag applications, liens, bill of sale, and other ownership documents

• Assessing Call Tracking System and Outlook emails

  MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits

Qualifications

Minimum Qualifications

Education: Graduation from a standard high school or possession of a high school equivalency certificate.

Experience: One (1) year of customer service work experience.

Skills: Fluency in a Foreign Language and experience using computer software. Approved applicants will be required to demonstrate their ability of fluency with written and oral skills.

Note: Applicants may substitute customer service work experience for the required education at a rate of one year of experience for one year of education.

Customer service must be the primary function of your position in order to receive work experience credit.

Customer Service - Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints.

Licenses & Certifications

None

Additional Information

To Apply:

Submit a DTS-1 application online at: http://agency.governmentjobs.com/mdotmd. The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted. Applications submitted online must be received by 11:59 PM if a closing date is noted. If you have general questions regarding employment opportunities with the Motor Vehicle Administration (MVA), please call 410-787-7719.

Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/).

The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.

The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

The incumbent in this position may be a member of a covered bargaining unit.

The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Reasonable accommodations will be provided upon request.

The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge.

Relay Service: 1-800-201-7165 TTY: 1-800-492-4575 EEO/AA Employer

Issued: 04/18/2024

Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting:

https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152

Don't miss out on a great opportunity for a challenging career along with fabulous benefits!

*Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.

01

Of the languages listed below, please select those you read, write, and/or speak fluently. (Any dialect is applicable) If you are only fluent in English please select 'Not Applicable'.

• French

• German

• Portuguese

• Spanish

• Chinese

• Taiwanese

• Japanese

• Hindi

• Punjabi

• Russian

• Greek

• Korean

• Italian

• Swedish

• Turkish

• Arabic

• Vietnamese

• Sign Language

• Other

• Not Applicable

  02

  This position is located at the following address below. Are you interested in working at the following location? MVA Cumberland Call Center 13300 Winchester Rd, SW Cumberland, MD 21502

• Yes

• No

  03

  Do you have previous or current work experience providing bilingual services in Spanish?

• Yes

• No

  04

  If you have indicated "Yes" to the question #3, please provide the following: 1. Dates of employment (month and year); 2. Name of employer; 3. Title of position. Your response to this question must be reflected on the application form in order to receive credit. You may list more than one position if necessary. If you answered "No", type "N/A".

  05

  "Important Note: All communication regarding the status of your application and communication regarding next steps of the recruitment process will be generated via email from the NEOGOV system. It is the responsibility of all applicants to ensure their contact information is up to date within the system and to check their email inboxes daily, including but not limited to any junk, spam, or miscellaneous folders. Failure to properly update contact information and to check all email inboxes may adversely affect eligibility status for this recruitment. Deadlines and requirements will not be altered or extended based upon missed communication within the control of the applicant. Please check "Yes" to indicate the above note has been read and is understood."

• Yes

• No

  06

  I understand that this position offers full time and part time opportunities.

• Yes

• No

  Required Question

Agency

Maryland Department of Transportation

Address

See Job Posting for Specific Address to Mail an Application ------------, Maryland, ------------

Phone

See Job Posting

Website

http://www.mdot.maryland.gov

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