Job Description

Insight Global is a seeking a Network Engineer, Associate , focused on day-to-day operations. The ideal candidate will work closely customers, other engineers, and business units to provide an outstanding experience. This position will require 4-5 days a week in the office and be apart of an on-call incident rotation

Responsibilities:

Assist our customers to have a superior networking experience.

Triage/troubleshoot networking issues at layers 1 and 2 of the open systems interconnect model.

Effectively and efficiently respond to incidents and requests.

Participate in on-call 24/7 rotation.

Appropriately escalate issues to more knowledgeable engineers and peers as required.

Engage external contract services as required.

Use testing equipment to diagnose physical layer issues with fiber and copper networks

Participate in project activities as needed.

Physical installation of networking and telecom equipment.

Serve as on-site eyes & ears for remote engineers.

Apply configuration, updates, and patches to equipment for on-going maintenance.

Mentor/cross-train other members of the team where appropriate.

Deploy, configure, maintain network device specific UPS equipment.

Create and maintain documentation as required.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

High School Diploma, Associates degree or higher preferred

Experience with supporting and troubleshooting in a complex network environment and of physical network support (Racking, Cabling, etc.).

Knowledge of diagnostic and monitoring tools (Wireshark, Logic Monitor, SolarWinds, Nagios, Fluke, Ekahau, OTDR, etc.)

Familiarity with ServiceNow or other ticketing systems.

Excellent communication skills with the ability to convey complex topics into layman terms.

Must be able to lift / carry up to 60lbs. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.