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The Customer Order Specialist plays an integral role in working with our pre-need client families, via phone and email, who have purchased a bronze marker at one of our cemeteries. The Specialist is responsible for concept design/layout of memorials to support the Company’s marker storage initiative. This role works to consistently uphold established standards, maintain accuracy/integrity and ensure that all artwork and image files are properly maintained.

JOB RESPONSIBILITIES

• Conduct phone calls to existing client families to review their memorial selection and gather the details needed for the memorial / marker design to be manufactured and stored with our supplier

• Provide the highest level of customer service to both internal and external customers

• Using the company’s internal point-of-sale system and our supplier’s system research, design and submit bronze memorial / marker designs for approval by client family to manufacture and store

• Meet the weekly productivity goals set forth for the Bronze Memorial team

• Catalog, update and maintain digital library of all projects within established filing system

• Adjust priorities when appropriate and perform other job related duties assigned to meet team goals

MINIMUM Requirements

Education

• High school diploma or equivalent

Experience

• One year of customer service or call-center related experience required

Knowledge, Skills and Abilities

• Ability to adjust priorities when appropriate to meet weekly productivity goals

• Knowledge and experience working with Microsoft Office software including Excel, Outlook and Word

• Attention to detail/accuracy; proofreading and quality control skills

• Ability to work efficiently and independently within a goal-oriented environment with a high energy level and positive attitude

• Demonstrated effective communication skills, both oral and written

• Ability to work well as part of a cohesive team

Work Conditions

Work Environment

When considering the work environment associated with this job, the following factors may apply:

• Work indoors during all seasons and weather conditions

• Standard business dress is required

Work Postures

When considering the work postures associated with this job, the following factors may apply:

• Sitting continuously for many hours per day, up to 6 hours per day

Physical Demands

When considering the physical demands associated with this job, the following factors may apply:

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

When considering the work hours associated with this job, the following factors may apply:

• Working Saturdays when necessary to meet the weekly productivity goal.

Postal Code: 77019

Category (Portal Searching): Logistics

Job Location: US-TX - Houston

Job Profile ID: C00749

Time Type: Full time

Location Name: SCI Corporate Office