The Market Lead is responsible for all aspects of the Manpower client experience, ensuring profitable growth of existing accounts and quality and continuous improvement of delivery processes. This role works closely with the Market Manager to drive market sales results, train recruiters and support branch operations.

Accountabilities

Results & Strategy

Grow revenue across portfolio of established client accounts. Create strategies and tactics required to effectively execute against plans to drive account growth and efficiencies. Build relationships with existing client contacts and grow new relationships within established client base. Support market strategy & performance in collaboration with Market Manager and Convenience Sales teams.

People Leadership

Support Market Manager in branch operations and ensure exceptional market results and delighting clients, associate and candidates. Oversee quality of delivery and service team and mitigate risks to account health and client satisfaction. Coach and train recruiters on recruiting best practices, processes and technologies.

Client & Candidate

Expand relationships within clients and pursue opportunities to grow relationship within existing clients. Works directly with clients and associates to drive loyalty. Point of escalation for all risks to client satisfaction.

Thought Leadership

Subject matter expert on client industry and business, looked to for World of Work expertise. Offer customized workforce solutions to clients by collaborating across teams/brands to leverage the full suite of ManpowerGroup solutions.

Required

● Education: High school diploma or equivalent

● 3 years in recruiting or account management capacity

● Sales: 2 years selling a solution / in a service industry or related experience

● Strong sales acumen with Proven performance in a competitive/entrepreneurial pursuit, with successful achievement of ambitious goals

Nice to Have

● Industry knowledge: In-depth knowledge and experience of the staffing industry, exposure to the light industrial or clerical space is a plus

● Bachelor’s degree

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.

Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.

Job: Human Resources

Organization: ManpowerGroup

Title: Market Lead

Location: KY-Louisville

Requisition ID: 0031820