Assistant Dean for Student Affairs and Student Success

POSITION DETAILS

The School of Professional Studies at the City University of New York (CUNY SPS) seeks an Assistant Dean for Student Affairs and Student Success to provide leadership that ensures the delivery of an exceptional and transformative online student experience and supports retention and degree attainment across all programs. The Assistant Dean will lead the student experience and engagement strategy, academic support and advising, stakeholder engagement, assessment and reporting, and the development of the Student Affairs team.

CUNY SPS is a leading school in both professional education and online learning. With 26 degrees and numerous workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate degree, earn a master's degree or certificate in a specialized field, advance in the workplace, or change careers. As CUNY SPS moves beyond its 20th year, we are dedicated to continued innovation and transformative student experiences.

The Assistant Dean demonstrates visionary leadership and strategic planning. They serve as the primary advocate, directly addressing online student needs and providing resources toassist them during the course of their education.The Assistant Dean will have the opportunity to implement holistic, state-of-the-art practices tailored to support SPS students. They will serve as a senior member of the leadership team at CUNY SPS, reporting directly to the Dean.

They will provide leadership encompassing:

• Leading the day-to-day activities of the online student experience including advisement, retention, cocurricular student activities, and other student services at the School, creating a comprehensive and cohesive student experience and success plan.

• Overseeing academic advisement along an operating model of reinvigorationgoals, objectives and student support levels.

• Develop and implement a best-in-class student online advisement and services model to set new standards in educational supportincluding high-impact strategies designed to enhance the online student experiencealong the entire student life cycle, from enrollment to graduation, providing scalable and personalized support.

• Evaluate student metrics, including student feedback, to fine-tune existing programs and develop new approaches.

• Develop ongoing communication plans with online students across a variety of channels to assure students are well-informed of the services available to them.

• Partner and collaborate with the enrollment team on engagement strategies for adult online students. Oversee student success outcomes assessment to significantly improve rates of adult student persistence and retention.

• Develop practices to identify and immediately address student issues and complaintscaptured through polls, questionnaires, focus groups, evaluations, and meetings. Integrate and utilize such tools as predictive analytics to track online student challenges and design prompt responses to and resolutions for them.

• Lead the Student Services team, which provide services in the areas of counseling, disability support, student life, career services, student conduct, and military and veteran services.

• Collaborate with colleagues to ensure excellence in all online student support systems throughout the School and speedy resolution of student issues and complaints in compliance with School and University policies and procedures.

NOTE:

• Until further notice, work will be performed in a hybrid manner with 70% onsite presence.

• Candidates must be legally authorized to work in the United States on a full-time basis.

QUALIFICATIONS

This position is in CUNY's Executive Compensation Plan. All executive positions require a minimum of a Bachelor's degree and eight years' related experience.

PREFERRED QUALIFICATIONS

The preferred candidate will have a strategic mindset and demonstrated ability to lead and inspire high-performing teams. They will demonstrate the ability to navigate complex organizational structures to drive innovation. They will be able to deliver on innovative projects to enhance online student success.

They will demonstrate:

• Master's degree from an accredited university in a related field

• Leadership in online student success, advisement and services functions with executive-level experience in a comparable institution and arecord of achievement and innovation in the higher education student experience field

• Experience with an online adult student population

• Experience in designing and delivering services utilizing advanced student-facing technologies, with an understanding of trends and best practices in online education

• Ability to analyze and design highly effective operational systems to support a high-volume support function that is customer-service focused

• A minimum of seven years of experience in advisement or student services administration in higher education at a senior level

• Proven expertise in implementing cutting-edge customer service principles and processes, with a commitment to continuous improvement, innovation, andexcellence in all online student support endeavors

• Excellent leadership, staff supervision and mentorship skills

• Demonstrable communication skills to reach broad constituencies

• Commitment to the University and campus values of equity, diversity, and inclusion

CUNY TITLE

Professional School Assistant Dean

COMPENSATION AND BENEFITS

Salary commensurate with education and experience between $140,000 and $150,000.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID# 28516 or Title. Select "Apply Now" and provide the requested information.

• Candidates should provide a resume and cover letter.

• Candidates must be legally authorized to work in the United States on a full-time basis.

CLOSING DATE

June 7, 2024

JOB SEARCH CATEGORY

CUNY Job Posting: Executive

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

28516

Location

School of Professional Studies