Overview

M Health Fairview has an immediate opening for a Visit Facilitator to join our team at the Midway Clinic. Join M Health Fairview, the largest healthcare system in the state! The M Health Fairview Midway Clinic is a growing and collaborative clinic. Our clinic hours are 7AM to 6PM Monday - Thursday and 7AM - 5PM on Fridays, so no evenings, weekends, or holidays! This provides an excellent work life balance!

This is a 1.0 FTE (80 hours per two week pay period) opening. The tentative schedule for this opening is Monday - Friday 8AM - 5PM, subject to change based on clinic needs.

M Health Fairview offers a competitive benefits package including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO! For details, please visit our benefits page by clicking here! (https://www.fairview.org/benefits)

Responsibilities Job Description

The M Health Fairview Clinic – Midway is seeking to hire a Visit Facilitator to join our Primary Care team. Our clinic utilizes a team-based approach to support our Internal Medicine and Family Medicine providers in delivering excellent care to our patients and community. Visit Facilitators are a valuable member of our care team and collaborate with providers and support staff in meeting patient care needs during and between appointments in the clinic. Visit Facilitators on our team gain experience beyond patient care by working on collaborative projects with other clinics in our service line, leading process improvement initiatives in our clinic, serving as subject matter experts in the clinic, and receive ongoing competency and skills training by our clinical leads. Our team is committed to delivering excellent care to our patients, embracing diversity, being a welcome environment, and finding opportunities for personal and professional growth.

This position is responsible for supporting in person clinic visits & helping guide patients through the care experience. Visit facilitators capture pertinent medical information from the patient & details the information into the medical record. This role also helps ensure the exam rooms are stocked, equipment & supplies are available, assists with tasks that support the effectiveness & efficiency of the team. The Visit Facilitator may also assist in scheduling & coordinating appointments, preparing schedules & other duties as assigned.

• Prepare patients for their appointments including: communicating prior to their scheduled appointment to ensure medical records are collected, received & available for visit

• Assist in rooming process by collecting & detailing pertinent information: reason for visit, medication review, vitals collection with automated vitals machine, & health questionnaires

• Supports the patient connection to the provider for the visit & acting as a resource while ensuring a positive patient/provider experience

• Completes visit wrap-up/after-visit summary is provided & patients are aware of recommendations for follow up. This may include assisting with scheduling & coordinating follow-up appointments.

• Communicates efficiently with patients, providers & care team, demonstrating comfort in person & with virtual technologies

Qualifications

Required

• At least 1-year of customer service experience

• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Preferred

• Current nursing, medical, social work, psychology, or pharmacy student

• Successful completion of: NA, EMT, or HUC program

• Experience with Medical terminology, Epic Health Records, Telephonic customer experience and has previously worked in a health-care setting

Other Skills We Desire:

• Excellent customer service, public relations and communication skills

• Ability to prioritize and work with a fluctuation in workload while working independently

• Ability to adapt to change and engage in ongoing process improvement

• Flexibility to work at other sites is encouraged

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status