Requisition: 2024-140171 PHARMACY CUSTOMER CARE REPRESENTATIVE I Job Locations US-WA-VANCOUVER ID 2024-140171 Line of Business PharMerica Position Type Full-Time Pay Min USD $18.00/Hr. Pay Max USD $25.00/Hr. Our Company PharMerica Overview Pharmacy Technician License Fees: We've Got You Covered! New hires and current employees are eligible for reimbursement for license fees as required. Hours: Shifts offered are Tuesday to Saturday OR Sunday to Thursday with an option of 4/10's from Wednesday to Saturday or Sunday to Wednesday, most shifts until 10pm. Required Certifications and skills: Valid Washington State Pharmacy Tech License OR Pharmacy Assistant License AND enrolled in Pharmacy Tech Program (offered through Pharmerica), background as Med Tech, Vet Tech and or pharmacy experience with strong Customer Service. Required to get Pharmacy Assistant Licesne upon offer (company reimbursed). Hourly Pay: $18-$25/hour Company Benefits Include: Daily Pay Flexible schedules Shift differential Health, dental, vision and life insurance benefits Company paid STD and LTD Tuition Assistance Employee Discount Program 401k Paid time off Tuition reimbursement Non-retail/Closed-door environment PLUS Free gym/workout center membership with all new equipment for employees New Restrooms, showers, and lockers in the gym Yoga Room Indoor and outdoor open seating areas for lunch/breaks Two-sided indoor gas fireplace seating area New Deli/Restaurant opening up Outdoor games Horseshoe Pits Basketball Court Volleyball Court Softball field Company Overview: We are a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. We offer a non-retail pharmacy environment. Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression! If your passion is service excellence and top-quality care come join our team and apply today! Responsibilities * Answer all contact center calls within 3 rings, (18 seconds) * Document all call information according to standard operating procedures. * Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs. * Meet quality assurance requirements and other key performance metrics. * Facilitate resolution on customer complaints and problem solving. * Process orders, route calls to appropriate resource, and follow up on customer calls where necessary. * Pays attention to detail and has great organizational skills. * Customer service oriented with excellent verbal and written communication skills. * Possesses great listening skills and can handle stressful environment. * Flexible with the actual work and the hours of operation. Qualifications * High School Diploma and 2 years of call center experience or 2 years of related experience which includes 6 months or more in a fast-paced work environment * 2 year degree (or higher) and 1 year call centere experience or 2 years of exact work experience * Exact experience must be having worked in a customer facing role within home care (HME, IV or HH). Knowledge of medical terminology, claims and accounts receivable is preferred * Related experience includes experience in health care, financial or insurance customer service, claims, billing or a call center environment About o