Facilities Coordinator -Onsite in Fayetteville

Req ID#: 384144

US

Job Description:

About Us

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

Summary of Responsibilities

• The Facilities Coordinator shall be primarily responsible in performing below essential functions:

• Responsible for coordinating day to day general cleaning and orderliness of the site.

• Responsible for coordinating vending machine service and service/repairs of other facility equipment & facility critical equipment.

• Performs general maintenance work (civil, painting, electrical, mechanical & plumbing).

• Performs emergency maintenance/repair

• Knows how to read/translate/interpret plans (electrical, electronics, mechanical, plumbing, as-built, architectural)

• Assist with major project renovations and coordination with building personnel and other departments

• May provide direction or assistance with building admin / landlord.

• Monitors site utilities and provides control, analysis, and assist in forecasts of consumption based on budget.

• Monitors compliance of preventive & corrective maintenance, as well as condition of equipment and other systems within the building

• Initiates meetings with PMO, vendors, and stakeholders to ensure 100% uptime of lessor, Landlord and Sitel owned equipment

• Abreast on site equipment maintenance history to provide technical assistance to contractors, engineers and Facilities leads/stakeholders

• Reviews and recommends possible improvement

• Works in accordance with general safety principles.

• Ensures compliance with 5S Standards

• Back up during absence of supervisor.

• Ensures, Monitors and Implements the sustaining of the Sitel site standards

• Plans, develops and coordinates new ideas/projects with the supervisor/manager.

• Ensures records are maintained & updated regularly & consistently

• Ensures the efficiency of the following administrative duties:

• Lockers & Pedestal, site cabinetry maintenance, monitoring and issuance

• Management of housekeeping personnel

• Review & maintains tracker of billable & account payables

• Handling of the following:

• Events assistance

• Provides assistance & guidance to health & safety requirements as well as 5S standards

• Assisting with the preparation of logistics/details of special events & client visits

• Client visit assistance

Primary Job Responsibilities

• Assists to ensure site readiness (overall cleanliness, organization and orderliness)

• Pantry, Restroom, Office Supplies, Facilities Supplies for repair & maintenance

• Maintenance, tracking, inventory, stocking, releasing of supplies

• Ensures that there is ample and sufficient (safety) stock of supplies.

• Perform other duties as assigned.

Position Qualifications

• Possess Strong Emergency Responsiveness

• Possess strong critical thinking

• Possess strong pro-activeness with communications and action

• Possess knowledge in troubleshooting/problem-solving skills on the various facilities equipment, critical or not critical

• Possess basic computer skills (Word, Excel, PowerPoint, etc.)

• Possess well developed communication and presentation skills

• Must possess maturity as this person requires dealing with a diverse group of people & stakeholders

• Can work independently.

• Able to function and comply with different work shift assignments & site mobility

• Possess patience, courtesy & discipline

• Possess assertiveness, is detail & process oriented

• Must be in excellent physical condition

Experience Target:

• Must have at least 2 years relevant experience.

• Experience with high volume administrative / production environments

• Thorough knowledge of functional area and department processes

• Experience with stakeholder communication is a plus

• Experience with multiple facilities or related industries is a plus

• Experience with BPO setup is a plus

Education: (if beyond High School or equivalent):

• Preferred A degree in Engineering, Architecture or Property Management or

• Or at least with National Certificate (Electrical, Mechanical, Plumbing, HRM, Civil, Electronics). Licensed is a plus.

Skills/Knowledge/Abilities

Education

Experience Target

Specialized Certifications

Job Segment: Facilities, BPO, Electrical, Engineer, Accounts Payable, Operations, Engineering, Finance